Capita

Capita

Solution: AP Automation

Capita is a market leader in Business Process Outsourcing (BPO), providing front and back office services throughout Ireland and Europe. Capita selected SoftCo as a core technology solutions partner to support and facilitate its on-going expansion across Europe using SoftCo ECM.

Challenge

With over 4 million documents processed annually for a range of clients across multiple industry verticals, Capita required a highly scalable document management and workflow solution to meet its dynamic business challenges. A core requirement was to provide uninterrupted and secure access to its large customer base across multiple territories.

Solution

SouthWestern implemented SoftCo ECM and SoftCo Cloud to offer customizable document and workflow management to its clients, providing it with a competitive edge in winning new contracts. SoftCo ECM has delivered intelligent capture of data and documents, flexible business automation, and compliant archival of documents. SoftCo’s ISO 27001-certified cloud platform provides security and ease of deployment.

Results

Each of Capita's clients have unique requirements, from recording proof of delivery dockets and processing invoices, to processing and verifying cattle birth and registration records. With the advanced data capture solutions from SoftCo, Capita is able to meet its clients' expectations, as well as helping them to increase productivity and reduce costs

“We have confidence in SoftCo, it allows us to bring a much more compelling proposition to our clients – it's very much a feather in our cap.”

Peadar Murphy, Capita

Highlight

Using SoftCo ECM, each Capita operator can process 266 forms per hour, compared to 39 per hour when completing this task manually: a 600% improvement.

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Customer Website

http://www.capitacustomersolutions.ie/

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