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Solution : AP Automation

Arro is the trading name of National Hardware Ltd, a buying group for over 100 independent home, garden, DIY, and builders merchants. Established for over 50 years, the group is made up of 70 members and deals with 400 active suppliers. The group has reported a turnover in excess of €120 million. Arro implemented SoftCo AP Automation (SoftCo AP) to handle the invoice processing for the buying group.


Arro was processing in excess of 150,000 paper based invoices per annum. Independent members ordered directly from suppliers, who sent the goods to the members and subsequently forwarded the invoice to Arro. Challenges included: a lack of visibility of what was purchased; manually handling the paperwork; and converting an AP invoice into an AR invoice to the member's buying group.


SoftCo AP automated the process from the capture of both paper and electronic invoices, through to automatic matching, payment, and integration with Arro’s Integrity ERP system. The AP invoice is processed and the data is then utilized to produce the AR invoice sent to the members of the buying group. The AP team have full visibility over the process and the members of the buying group have access to SoftCo AP cloud-based ‘self-service’ portal, which allows them to track and query relevant invoices.


With SoftCo AP, Arro has reduced its invoice processing backlog by 30% and has reduced the number of times an invoices is handled by 50%. With SoftCo AP, the cost of processing invoices has dramatically reduced, allowing the AP team to concentrate on value-added work. Arro has greater visibility of the AP process and their members can manage queries via the SoftCo AP query portal.


Read about Arro's experience of AR eInvoicing here.


“Within a year of deploying SoftCo AP, we have reduced our invoice processing backlog by 30%, increased our internal visibility, and reduced by 50% the number of times a particular invoice is handled.”    

Dave Geoghegan, Financial Director, Arro



ARRO has reduced its invoice processing backlog by 30%, has full visibility over the AP process, and its members can manage queries via SoftCo Portal.


“The accounting team can now focus on the handful of problem invoices. We no longer handle paper, we manage exceptions.”

Dave Geoghegan, Financial Director, Arro

Finance System

Integrity ERP

Sample AP Clients