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Certus

Solution : ECM

Established in 2010, Certus is the first and largest dedicated provider of outsourced debt and portfolio management services for financial organizations in Ireland and Northern Ireland. It employs approximately 1,400 people and provides services including loan servicing, arrears management, corporate, retail debt management, and recovery. SoftCo ECM manages the high volume of documents, compliance storage, and high level of security for authorized access.


Challenge

Certus was appointed by Bank of Scotland Plc to provide customer support and administration services in Ireland and Northern Ireland. Certus required all call centre employees and customer facing personnel to have instant access to information relating to account queries and the progress of loan applications.


Solution

SoftCo ECM manages the compliant archival and retrieval of all customer-related documents. SoftCo ECM is a multi-tiered solution that ensures that highly sensitive documents are securely stored in a compliant archive, accessible only to authorized users. SoftCo StorLife, the storage component of SoftCo ECM, ensures authentication, compliance, and document lifecycle management. SoftCo ECM is deployed via clustering with an off-site location ensuring disaster recovery and high availability.


Results

Certus have instant access to securely stored customer information and supporting documentation. The sophisticated, multi-tiered permissions of the SoftCo solution mean that highly sensitive documents reside in a single unified archive, accessible only to authorized users. With SoftCo ECM all of the organisations servers are protected, both via clustering and via real-time backups to an off-site disaster recovery operation. 


Quote

“The SoftCo people are very professional. I have to say, they know their business inside out and they are very supportive.”   

Collette Kilty, Certus

Certus

Highlight

SoftCo ECM ensures that Certus has fast and secure access to customer information and supporting documents, while adhering to compliance obligations.

Quote

“SoftCo are very technically competent and keep us up to date; they regularly hold sessions for us about what’s coming down the track.”

Collette Kilty, Certus

Sample ECM Clients