Technical Support Specialist

USA

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Technical Support Specialist

SoftCo are currently seeking an experienced Technical Support Specialist to join our expanding international based Customer Service Group. The successful candidate will play a critical role in supporting our helpdesk and implementation teams.  Working in a fast-paced, collaborative environment, you will work closely with our international teams to deliver exceptional customer service.

About SoftCo:

SoftCo are a fast growing global Procure-to-Pay and Compliance technology company disrupting the FinTech market.  We will double in size over the next 2 years and are looking for smart, proactive and fun people to be part of our exciting journey. Our Smart Automation technology is transforming how companies manage their Procure-to-Pay processes, reducing costs and fighting fraud. Our cloud-based solutions use the latest emerging AI and Robotics technologies to do this for our customers.  

We operate from offices in the US, Finland, UK and are head quartered in Ireland. We are proud that all our projects are successful, and that our market-leading technology delivers our customers unrivalled levels of automation and the greatest savings.  We have over a million users worldwide including PwC, Volkswagen, Primark, Sunny Delight and the 76 departments of the Finnish Government. We are seriously certified with ISO27001, Microsoft Gold Partner, all types of SOC and we are an AWS Advanced Technology Partner.

Technical Support Specialist:

SoftCo are currently seeking an experienced Technical Support Specialist to join our expanding international based Customer Service Group. The successful candidate will play a critical role in supporting our helpdesk and implementation teams.  Working in a fast-paced, collaborative environment, you will work closely with our international teams to deliver exceptional customer service.

Your role:

  • Represent SoftCo by being the first point of technical support with our customers on our Helpdesk.
  • Ensure SoftCo customers receive the best quality service and support in an efficient, knowledgeable and timely manner.
  • Administer customer queries through the full life-cycle from call receipt to resolution.
  • Liaise with related finance, sales & technical teams to ensure customer calls are progressed.
  • Maintain regular communications with customers to keep them updated.
  • Drive new initiatives based on best practice, customer feedback and personal observation.
  • Ensure adherence to company policies at all times.
  • Other ad-hoc duties as required.

Your profile:

  • Technical customer service / call centre experience supporting external customers with enterprise software or finance / ERP queries.
  • Experience of working with a software ticketing system is essential.
  • A 3rd level qualification in a technical discipline is required.
  • Knowledge of Financial or Accounts Payable process is an advantage.
  • A customer focused, structured and highly organised individual.
  • Excellent communication and stakeholder management skills.
  • Proven ability to work under pressure and deliver within tight deadlines.
  • Fluency in written and spoken English and eligibility to work in the USA.

What we can offer you:

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector.  SoftCo has a flexible remote working policy enabling you to choose what works for you.  We encourage our team to be ambitious and in SoftCo there is a culture of progression.  We support your development by investing in training and partnering with leading learning platforms and providers such as Pluralsight amongst others.  Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.

A competitive remuneration package is on offer and our benefits package includes company paid health insurance, life assurance, pension, bonus package, long service incentive awards and a staff referral scheme.  Our customers are all over the world, so travel is an option and if working for one of the most innovative technology companies is your thing, then look no further.  SoftCo is an equal opportunities employer.  Learn more about us and see examples of how some of our team have developed at softco.com/about-us/careers/.

Applications

Please send a cover letter and your CV to careers@softco.com.

    Apply using the form below

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