100%

on-time response
to queries

Instant

search and retrieval
of documents

100s

of employee hours
saved annually

“Our response times are immediate, and retrieval of documents from our
archive is instant.”

Patricia Fletcher, AIB Finance and Leasing

Challenge

AIB Finance and Leasing (F&L) had a large volume of finance and leasing related paper and electronic customer documents to manage. AIB F&L needed a solution to reduce the costs of the administration of files, while also providing a way to store and access files quickly and easily while meeting regulatory compliance obligations. Off-site storage was a priority to ensure a secure archival of files and to reduce the storage space needed in AIB F&L’s headquarters.

Solution

AIB F&L deployed the SÄHKE2 certified SoftCo Compliant Archive to capture, process, index, and securely store the high volume of finance & leasing related documents. Content Addressable Storage (CAS) technology ensures that documents are instantly available when required on fast magnetic media. Lifecycle management and digital fingerprinting technology ensures AIB F&L remain compliant with industry retention and disposal policies. The solution is fully integrated with AIB F&L’s customer accounts package facilitates the swift retrieval of relevant files within the business application.

Results

Instant access to customer information has ensured immediate response to queries that previously took in excess of 24 hours. AIB F&L has benefited from the reduction in administrative tasks, which has led to hours in saved time and improved internal processes. All files are integrated with the existing accounts application for immediate retrieval and stored in SoftCo’s Compliant Archive meeting regulatory compliance obligations.

Information

Industry:Financial Services
Solution:Compliant Archive
Region:UK & Ireland
Employees10,000
Vendor Invoices:5,000,000 per annum

AIB Finance and Leasing is part of AIB, a financial services group operating predominantly in the Republic of Ireland and the UK. AIB provides a range of services to personal, business, and corporate customers. With over 1.8 million customers, AIB employs over 10,000 people in Ireland, and in 2019 the company had a profit before tax of €499m.

“Since the implementation of SoftCo, our customer service
level has improved dramatically, and our internal
administration procedures have improved significantly.”

Patricia Fletcher, AIB Finance and Leasing

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