{"id":46125,"date":"2022-03-09T14:55:00","date_gmt":"2022-03-09T14:55:00","guid":{"rendered":"https:\/\/softco.com\/glossary\/query-management\/"},"modified":"2024-04-18T12:44:48","modified_gmt":"2024-04-18T11:44:48","slug":"query-management","status":"publish","type":"glossary","link":"https:\/\/softco.com\/ie\/glossary\/query-management\/","title":{"rendered":"Query Management"},"content":{"rendered":"\n
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Query Management <\/h1>\n<\/div><\/div>\n\n\n\n
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Queries often arise from time to time pertaining to specific invoices, which usually causes a delay in the process. When a query is raised on an invoice, it is often sent back to the supplier for clarification purposes, which usually causes delays in invoice processing.<\/p>\n\n\n\n

What is Query Management?<\/h2>\n\n\n\n

Query management refers to a series of processes that are undertaken when queries are captured, escalated, and actioned in case a dispute arises. When queries are rejected, they\u2019re often routed back to the supplier for exception handling or for further queries.\u00a0<\/strong><\/p>\n\n\n\n

Invoices that are under query cannot be paid out, which impacts the company\u2019s payables ledger. Invoice queries can also be routed to an appropriate user for getting a response or for an approval. Without an effective query management solution in place, resolution times are likely to be higher, and queried invoices might be delayed significantly. <\/p>\n\n\n\n

For instance, if amounts on the invoice don\u2019t match those on the purchase order<\/a>, the invoice might be referred back for a query. Establishing workflows for managing queried invoices is very important. <\/p>\n\n\n\n

If invoices aren\u2019t actioned on time, it could cause unneeded delays, affecting supplier relationships and the company\u2019s reputation too.\u00a0<\/p>\n\n\n\n

Streamline Query Management with SoftCo AP Automation<\/h2>\n\n\n\n

Managing queries can be tough, especially if you don\u2019t have an automated system in place. There\u2019s also a risk that invoices under query might get lost. That\u2019s why it\u2019s important to have an automated system in place for query management. <\/p>\n\n\n\n

SoftCo\u2019s\u00a0Supplier Management software<\/a>\u00a0is a fantastic solution that enables your preferred supplier to submit all invoices directly from the portal as they receive purchase orders. The query management module ensures that all queries are captured, actioned and recorded within the system in the event of a dispute.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

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