Project at a glance
Logitech’s AP process lacked visibility and control before invoices reached ERP. Data was difficult to access, reconciliation was manual, and gaps in the process created risk. As invoice volumes grew globally, the existing solution couldn’t scale or provide the confidence finance needed.
- Invoice automation increased from 51% to 85%
- 34% more invoices processed through automation
- Full visibility from email to ERP
- AP free from manual matching & repetitive tasks
- 80% of PO invoices matched with high confidence
No visibility before ERP, and no control over what followed
Logitech’s AP process was constrained by limited visibility and fragmented data. Before invoices reached ERP, it was difficult to track where they were, whether they had been received, or if they were complete. That lack of control created risk. From a SOX perspective, demonstrating completeness was challenging. From an operational perspective, teams spent time chasing invoices, reconciling data, and resolving uncertainty. The existing solution couldn’t scale with volume or complexity. As the business grew, those gaps became more visible. The day-to-day reality included:
- Limited visibility before invoices reached ERP
- Manual reconciliation across disconnected stages
- Risk around data completeness and auditability
- Time lost resolving missing or untraceable invoices
Fixing the gap between invoice receipt and ERP
Invoices don’t arrive in a clean, consistent format. Matching them manually slows everything down. SoftCo automated invoice capture, validation, and matching before ERP, giving Logitech real-time visibility across the full process.
“The system is acting like an intelligent resource, saving the team significant time. We can now reconcile from email to ERP, with full visibility at every stage. “
The matching engine compares invoice data against purchase orders and recommends the correct match, with a clear confidence level. High-confidence invoices flow through automatically. Exceptions are flagged with context. This removed the need for manual judgement at scale, while still maintaining control. At the same time, the solution was deployed globally, extending automation across more entities and increasing coverage without adding complexity.
From ‘black holes’ to full process visibility
The impact was immediate and measurable. Automation increased from 51% to 85% of invoices, with 34% more invoices flowing through automated processes. Matching rates improved significantly, with over 80% of PO invoices achieving high-confidence matches. Visibility transformed. Finance teams can now track invoices from receipt through to ERP, eliminating the “black holes” that previously created uncertainty and risk. Operationally, the AP function shifted away from manual work. Teams are no longer tied to repetitive tasks and can focus on higher-value activities. The result is a more controlled, scalable, and auditable AP process, built to support global operations.
85% invoice automation
Up from 51% pre-implementation
34% increase in automated volume
More invoices processed without effort
End-to-end visibility
From capture through to ERP
Reduced manual workload
Teams focus on exceptions
Scalable global process
Aligned across all regions
“Before, we had ‘black holes’ in the process, invoices we couldn’t track or explain. Now we have full visibility and control at every stage.”
Aisling Connolly
Global Finance Transformation, Logitech
