Challenge

Logitech struggled with multiple manual touchpoints which led to subjective decision-making when matching invoices to purchase orders. Despite having an existing automation solution in place, Logitech were experiencing significant delays, inefficiencies and a complete lack of visibility due to poor integration with their Oracle ERP system. This resulted in operational inefficiencies (referred to by Logitech as “black holes”) where the status of invoices was unclear.

Solution

SoftCoAP was chosen by Logitech to address all of their challenges. The key differentiators were the ability to extract information from invoices and compare it against Purchase Order and Goods Receipt Notice data, automating the matching process and automatic capture of multiple languages across invoices from Europe, North America and Asia. This automation allows for real-time visibility, 83% Straight-Through Processing and visibility into each stage of the processing journey, even before reaching the ERP system.

Results

The implementation of SoftCo’s solution led to several key benefits:

• Removal of “black holes”: The SoftCoAP platform automatically matches and routes Logitech’s invoices, allowing for full visibility of invoice status and processing.
• 83% Straight Through Processing: 85% of Logitech’s invoices are Purchase Order-based, and 83% of these invoices now achieve a 100% Straight-Through Processing rate.
• No Increased Headcount: Automating repetitive tasks liberates the AP Team, leading to improved morale and the ability to comfortably handle increased workloads, without increasing headcount.
• 100% Control and Visibility: Post implementation, SoftCoAP now provides full visibility into the invoice processing stages, addressing the issue of “black holes.”
• Full Audit and Control: The SoftCoAP robust process and transparency now aligns seamlessly with audit requirements and Logitech’s internal controls.