Tel: +44 (121) 288 0768

98%
Touchless Processing

350,000
invoices per annum

26
Countries

“SoftCoP2P provides Primark with complete visibility, significantly reduced manual workload and a 1 year return on investment

Maura Mulderry , Director of Financial Planning & Analysis, Primark

Challenge

Primark needed an AP Automation solution that could manage a complex global supply chain, provide real time transport visibility, and support their vendors with early payments to ensure products are on shelves in as little as six weeks from the time of ordering.

Solution

Primark now automatically match 98% of their 350,000 Free on Board (FOB) Incoterm invoices allowing them to pay key vendors to terms, calculate actualised margins and put in place supports such as supply chain finance. The result is a faster release of goods from dock to warehouse, as the invoice is also used for customs clearance, thus reducing demurrage costs.

Results

The implementation of SoftCo’s Retail AP Automation solution led to several key benefits:

  • 350,000 invoices now managed by 2 AP staff.
  • Suppliers paid before goods arrive at the destination depot.
  • Goods released from dock reducing demurrage charges.

Information

Industry:Retail
Solution:P2P
Regions:Worldwide
Employees:80,000
Invoices:350,000 per annum
ERP System:Oracle

Founded in 1969, Primark is a leading international retailer, with over 450 stores across 17 countries. Employing more than 80,000 people, Primark is renowned for offering high-quality, affordable fashion.

Primark’s growth was dependent upon getting this foundational piece right, and SoftCo helped us achieve that.

Maura Mulderry , Director of Financial Planning & Analysis

Hear what our customers say

SoftCo has created a frictionless process, saving considerable time and effort.
Rather than just technically describe an issue, SoftCo knew the functional problems we had
We chose SoftCo to address our P2P requirements because of their proven expertise.
SoftCo has fulfilled everything that we were looking for, and more.
SoftCo allows us to bring a more compelling proposition to our clients.
SoftCo enabled us to quickly gain control over our AP process after switching to remote working,
With SoftCo we have a system capable of fully managing our document lifecycles.
We have implemented a project that has progressed as planned and within the planned budget.
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SoftCo Procure-to-Pay has delivered a ROI within one year, helping in our global expansion.
With SoftCo, we’ve increased reimbursements and reduced costs. That’s good for our bottom line.
Because staff act faster, we can pay suppliers faster and have better relationships with them.
Home Project centre
SoftCoAP has delivered us direct savings, giving a lot more confidence in our year-end.
SoftCoP2P has allowed us to reduce invoice processing times by 70%, reducing costs and time.
finnish government logo
Our goal is to reach 90% automation with the procurement and invoice handling.
We chose SoftCo because of their expertise in procure-to-pay and their prior experience.
Dairygold logo
The SoftCo AP system has been faultless, reducing our invoice query times by 75%.