Cloud Platform Lead

About SoftCo:

SoftCo is a fast growing global Procure-to-Pay (P2P) and Accounts Payable (AP) Automation SaaS company and we are looking for motivated, dynamic and collaborative people to be part of our exciting journey. Our AI-powered Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, reducing fraud and ensuring compliance.

With 34 years’ experience, SoftCo adopts a customer-centric approach and ranks highest in independent customer satisfaction surveys. We are proud that all our projects are successful, and that our market-leading technology makes a real difference to our customers and their organizations. We operate from offices in the US, Finland, UK, Kosovo and Ireland. We have over a million users worldwide including Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government.

Cloud Platform Lead – Your role:

We are seeking an experienced Cloud Platform Lead to establish and scale our Cloud Operations and Centre of Excellence (CCoE). This role combines strategic leadership with hands-on expertise to drive best practices across CloudOps, SecOps, FinOps, DevOps, Observability, Infrastructure, IT Support, and Release Management. The successful candidate will play a critical role in ensuring the stability, security, and cost efficiency of our internal and external infrastructure while supporting the company’s rapid growth.

Your responsibilities:

Cloud Centre of Excellence (CCoE) Leadership

• Establish and lead the CCoE, ensuring alignment with AWS Well-Architected principles and our company goals
• Build and oversee core functions:
  • CloudOps – Scalable and reliable cloud operations.
  • Observability – Proactive monitoring, logging, and alerting.
  • SecOps – Security best practices, compliance, and risk mitigation.
  • FinOps – Cost governance and cloud spend optimisation.
  • ProductOps – 3^rd level support and SaaS upgrade management
• Drive automation, efficiency, and continuous improvement through infrastructure-as-code and self-service cloud management.
• Foster collaboration with engineering, security, and finance teams to integrate cloud best practices into operations.
• Create a high-performing and collaborative culture, mentoring and developing the team.

Operational Excellence

• Ensure the stability, scalability, and security of all infrastructure and cloud environments.
• Own IT policies, ensuring compliance with GDPR, SOC2, ISO 27001, and other standards.
• Implement observability and site reliability management for real-time system performance monitoring and proactive issue resolution.

Hands-On Contribution

• Provide technical leadership and troubleshoot complex issues when needed.
• Lead critical incident response, root cause analysis, and long-term resolution strategies.
• Develop automated monitoring and alerting systems to enhance operational resilience.

Collaboration & Stakeholder Management

• Align cloud operations with business needs, partnering with product, engineering, and customer success teams.
• Manage relationships with third-party vendors and service providers.
• Regularly report on KPIs for operational performance, security posture, and cloud costs.

Your profile:

Technical Expertise

• Proven experience in building and modernising a CCoE, aligned with AWS Well-Architected principles.
• Expertise in AWS (EC2, S3, RDS, cost optimization) and IT operations across FinOps, SecOps, DevOps, and Infrastructure.
• Strong understanding of CI/CD pipelines, IT service management, and security frameworks (SOC2, GDPR, ISO 27001).
• Experience in monitoring, observability, and site reliability engineering (SRE) to ensure system uptime and transparency.

Leadership & Management

• 8+ years in IT, with at least 3 years in leadership roles.
• Proven ability to build and scale teams, balancing hands-on technical work with strategic oversight.
• Strong communication skills, translating complex technical concepts for non-technical stakeholders.

Problem-Solving & Innovation

• Track record of solving complex technical challenges and driving innovation in Tech Operations.
• Ability to thrive in a fast-paced, scale-up environment with evolving business needs.

Preferred Qualifications

• Certification in relevant areas (e.g., AWS Certified Solutions Architect, ITIL, CISSP).
• Previous experience in a SaaS or technology company environment.
• Experience implementing IT automation tools and processes.

What we can offer you:

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector.  We encourage our team to be ambitious and in SoftCo there is a culture of progression.  We support your development by investing in training and partnering with leading learning platforms and providers. Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.

A competitive remuneration package is on offer and our benefits package includes membership of our on-site gym (Dublin), company paid health insurance, life assurance, pension, bonus package, long service incentive awards and an employee referral scheme. If working for one of the most innovative technology companies is your thing, then look no further. 

Join SoftCo and be part of a talented team that is shaping the future of SaaS software. Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.

Applications

Please send your CV to careers@softco.com.

SoftCo values diversity and inclusion, believing different perspectives drive innovation. We are an equal opportunities employer and welcome applications from all backgrounds. Learn more at softco.com/about-us.