Challenge

AIB Finance and Leasing (F&L) had a large volume of finance and leasing related paper and electronic customer documents to manage. AIB F&L needed a solution to reduce the costs of the administration of files, while also providing a way to store and access files quickly and easily while meeting regulatory compliance obligations. Off-site storage was a priority to ensure a secure archival of files and to reduce the storage space needed in AIB F&L’s headquarters.

Solution

AIB F&L deployed the SÄHKE2 certified SoftCo Compliant Archive to capture, process, index, and securely store the high volume of finance & leasing related documents. Content Addressable Storage (CAS) technology ensures that documents are instantly available when required on fast magnetic media. Lifecycle management and digital fingerprinting technology ensures AIB F&L remain compliant with industry retention and disposal policies. The solution is fully integrated with AIB F&L’s customer accounts package facilitates the swift retrieval of relevant files within the business application.

Results

Instant access to customer information has ensured immediate response to queries that previously took in excess of 24 hours. AIB F&L has benefited from the reduction in administrative tasks, which has led to hours in saved time and improved internal processes. All files are integrated with the existing accounts application for immediate retrieval and stored in SoftCo’s Compliant Archive meeting regulatory compliance obligations.