Stop searching your ERP. Start answering your suppliers.
Your AP team is spending hours each day searching the ERP for answers before they can respond to a single supplier query. AI Inbox changes the sequence. It reads from your live AP data and surfaces a context-aware AI response before your team opens the query.
See AI Inbox in action
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Suppliers are looking for answers. And so are you.
Close to 28 of those queries reach the average AP inbox every day, each one requiring a manual trip into the ERP before anyone can reply.
A search before every reply
Before a single reply goes out, someone opens the ERP and pieces together invoice status, approval position, and payment terms for every one of those 28 queries. That's not a task. That's the job.
Suppliers left waiting
Every one of those searches adds minutes the supplier can't see. When the wait turns into a slow or inconsistent answer, it doesn't stay internal. Suppliers chase, escalate, and lose confidence in the process.
No visibility for the AP Manager
Multiply that across a full queue and there's no owner, no status, no record of how a case was handled. Just a shared inbox getting fuller. Only 27% of mid-market finance teams have automated even core invoice data entry, against 65% at enterprise.
Your AP data already has the answer. AI Inbox finds it.
AI Inbox turns the typical supplier query sequence on its head. When a question hits your team's inbox, it reads the live AP data behind the case, including invoice status, approval position, payment terms, dispute history, and work-in-progress visibility.
That context shapes the draft response before anyone searches the ERP. Your AP team reviews it, adjusts if needed, and sends a fact-based reply with less manual effort and more confidence.
The AP Manager view that never existed before.
From day one, every case is owned, tracked, and visible. AI Inbox applies three-tier routing on arrival, classifying each communication as High, Medium, or Low priority so the right case reaches the right person without a manual sort. Every action taken, by AI or by a human, is recorded to the same audit standard, giving the AP Manager a defensible record of how every case was handled.
See it in actionEvery open case, one view.
The case queue surfaces every open supplier communication with its current status, assigned owner, and elapsed time. Nothing sits unseen in a shared inbox.
Prioritised on arrival.
High priority cases reach the right person immediately. Medium and Low cases are routed without manual intervention. The AP Manager does not manage the queue. They manage the exceptions that warrant attention.
Performance your CFO can read.
Case volume, resolution time, and team activity in one dashboard. The AP Manager has the numbers to run the function and the evidence to report upward with confidence.
Right-sized. Not a scaled-down version of something built for someone else.
Most AP automation was built for enterprise scale, then offered to mid-market teams with a reduced feature set and the expectation they would adapt. The controls are lighter. The governance is thinner. The AP Manager ends up with a tool that automates some tasks but does not give them the visibility to run the function confidently.
AI Inbox is configured for AP teams of all sizes. When combined with SoftCo AP automation, it activates on top of your AP go-live, without a separate implementation track. The controls a CFO expects, audit trail, routing governance, case ownership, are built in from the start, not added later as the team grows.
Every action taken inside AI Inbox, whether by the AI or by a member of your team, is recorded to the same standard. The AP Manager can account for every case. The CFO can trust the function operates within the controls the organisation expects.
Every case answered, none overlooked.
AI Inbox organises, routes, and responds to supplier communications using live AP data, not a shared inbox and a manual ERP search. Automation and control work together from day one.
Every response starts with your AP data, not a blank draft.
AI Inbox reads from your live AP data to surface the right answer before a human opens the communication. Responses are grounded in structured context, not drafted from the text of an incoming message alone.
Every case owned, tracked, visible.
From the moment a supplier communication arrives, it becomes a case with an owner, a status, and a history. Nothing sits in a shared inbox waiting to be noticed.
Three-tier routing. Every case handled correctly.
Cases are classified High, Medium, or Low on arrival. Priority cases reach the right person immediately. Every action, whether taken by AI or a human, is recorded to the same audit standard.
Built for mid-market AP teams. Not scaled down.
Tailor made for teams of 3 to 20 people, with all the controls a larger finance function would expect. Combined with SoftCo's AP automation, AI Inbox runs on top of your existing implementation.
Frequently asked questions
1. How does AI Inbox decide what to do with a supplier communication?
Every communication is classified on arrival using a three-tier routing model: High, Medium, or Low priority. The classification draws on structured AP data, not the words of the incoming message alone. High cases route immediately to a named owner. Medium cases generate a context-aware draft for human review. Low cases are handled without manual intervention. Every action, regardless of who or what took it, records an actor_id to the same audit standard.
2. Does AI Inbox connect to our ERP?
AI Inbox works through SoftCo AP automation, which is configured to your ERP environment. SoftCo has been deployed across Oracle Cloud, JD Edwards, Microsoft Dynamics, SAP, and Infor, among others. The AP data AI Inbox reads comes from your live AP system, so responses are grounded in the same data your team works with every day, not a separate data layer.
3. Can it handle supplier communications in multiple languages?
AI Inbox supports multiple languages. If multilingual supplier communication is a specific requirement for your organisation, that is worth raising early in the conversation so we can confirm the scope applies to your deployment.
4. How does AI Inbox connect to our AP system?
AI Inbox is built inside SoftCo AP automation. When combined with SoftCo AP automation, it activates on top of your existing AP go-live. There is no separate parallel implementation. The connection to your AP data is direct, because AI Inbox and the AP platform share the same data foundation.
5. Is AI Inbox available as a standalone product?
AI Inbox is designed to work at maximum value when combined with SoftCo AP automation. The reason the responses are accurate is that they draw on live AP data, invoice status, approval position, payment terms, dispute history. Without that data foundation, the inbox is a communication tool. With it, it is an AP Helpdesk. If your primary interest is AP automation, AI Inbox is part of that conversation.
6. How quickly does AI Inbox activate after go-live?
AI Inbox is designed to activate fast, from the point your SoftCo AP automation is live. The exact timeline depends on your environment and configuration, and we will validate that in your deployment rather than quoting a number upfront. What does not change is that day one is not a phased rollout: every case is owned, tracked, and routed from the start.
Stop searching. Start answering suppliers.
From the first day AI Inbox is live, every supplier communication becomes a case with an owner, a status, and a response grounded in your AP data. Your team stops spending hours on manual lookups and starts spending time on the cases that need them.
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