Project at a glance
Invoices were getting stuck. Multiple queues, fragmented workflows, and limited visibility meant delays built up quickly. Payments were missed, and no one had a clear view of where invoices were or what state they were in.
- Approval times reduced from 2 weeks to 2 days
- Scaled invoice volumes with no additional hires
- Full visibility across invoice status and value
- Faster processing enabling early payment discounts
- Seamless integration with Oracle EBS
Invoices stuck in queues, with no clear way forward
Avail operates at scale. Its AP process didn’t. Invoices moved through multiple queues, with no clear view of where they were or what state they were in. Work sat waiting, often for the next team or the next step in the process. Delays built up across the system. When they did, payments were missed. The issue wasn’t one bottleneck. It was how invoices moved, or didn’t move, through the process. The day-to-day reality included:
- 1: Invoices sitting in queues with no clear ownership
- Limited visibility into where invoices were or what stage
- Delays compounding across multiple steps
- Missed payments caused by process breakdowns
Turning a multi-stage process into one continuous flow
Fixing AP meant removing the queues. SoftCo introduced a single, consistent workflow across invoice capture, matching, and approval, fully integrated with Oracle EBS. Invoices no longer move between disconnected stages. They move through one process, with visibility at every step. Unmatched invoices are visible immediately. Approvals happen faster, without invoices sitting idle in queues.
“We saw approval times go from one to two weeks down to one to two days.”
From weeks of delay toapprovals in days
The difference is how quickly invoices now move. Approvals that took weeks now take days. Invoices no longer stall waiting for the next step. As volumes increased, the process held. No additional hires were needed across AP or IT. Finance now has visibility across both invoice volume and value at every stage of the process. Faster processing has also made early payment discounts achievable, where they weren’t before.
Approvals in 1 day
Down from 1 week
Faster invoice processing
Improved AP throughput
No additional hires required
Scaled without increasing headcount
Full invoice visibility
Track status and value in real time
Improved cost control
Better oversight of spend
“We now have much better visibility into where invoices are in the process, both in terms of volume and value.”
Matt Higgins
Chief Information Officer, Avail
