Challenge

Dairygold, the global provider of dairy produce, entered a phase of major growth and required a solution to automate the processing of 150,000 supplier invoices per annum. Dairygold expanded across 38 locations including Ireland, UK, Spain, Germany, and China. Their manual invoice processes, which involved 100 business approvers and typically 10-12 touchpoints, were causing inefficiencies, high costs, and difficulties in resolving queries at branch level.

Solution

SoftCo Accounts Payable Automation processes all of Dairygold’s supplier invoices electronically from capture and matching, to invoice approval and query management. The solution is cloud-based, scalable, and supports multiple entities allowing Dairygold to expand AP operations across its global workforce. Dairygold add new users as they grow, without the need to upgrade servers and business users access anywhere, on any device. SoftCo Accounts Payable Automation captures all Dairygold invoices electronically. Invoice approval is fully automated and query resolution is expedited through configurable workflows. The solution is fully integrated with Dairygold’s ERP systems, Oracle and Core.

Results

With SoftCo Accounts Payable Automation Dairygold has full control of its entire AP process from invoice capture to matching, approval, and payment posting to their ERP system. Dairygold process 100% of their invoices electronically.  SoftCo Accounts Payable Automation has reduced Dairygold’s invoice query times by 75% through automated routing of query invoices to appropriate users. Fully automated configurable workflows streamline their invoice approval process, reducing invoice approval times, which are accelerated by ‘on-the-go’ approval via email. Dairygold have enhanced supplier relations and reduced supplier queries through a significant increase in on-time payments, made possible by a reduced invoice lifecycle.