Lead UX Designer

About SoftCo:

SoftCo is a fast growing global Procure-to-Pay (P2P) and Accounts Payable (AP) Automation SaaS company and we are looking for motivated, dynamic and collaborative people to be part of our exciting journey. Our AI-powered Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, reducing fraud and ensuring compliance.

With 34 years’ experience, SoftCo adopts a customer-centric approach and ranks highest in independent customer satisfaction surveys. We are proud that all our projects are successful, and that our market-leading technology makes a real difference to our customers and their organizations.  We operate from offices in the US, Finland, UK, Kosovo and Ireland.  We have over a million users worldwide including  Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government.

Lead UX Designer – Your role:

We are looking for an experienced and passionate Lead UX Designer to shape our new UX practice and deliver exceptional product designs during a critical phase of technology modernisation. Working closely with the Chief Product & Technology Officer, you will establish a robust UX practice, define our UX strategy, and collaborate with Product Managers and Engineers to design and prototype solutions for both existing and new products.

Your responsibilities:

Vision & Strategy

• Define and communicate a compelling UX vision that supports broader business objectives.
• Collaborate with cross-functional teams (Product, Engineering, Marketing) to modernise the front end and enhance user experiences.

Establish the UX Practice

• Set up processes and frameworks for user-centred, lean product development.
• Promote a culture of UX best practice, ensuring user-centred design principles are embedded across the organisation.
• Build and maintain strong relationships with internal stakeholders.

Team Leadership

• Plan for and grow a future UX team.
• Recruit, mentor, and inspire designers with diverse skill sets (Interaction, Visual, Research).

Hands-On Design & Execution

• Collaborate with Product Managers to understand user needs, business goals, and technical constraints (legacy and new products).
• Contribute as an individual designer: creating wireframes, prototypes, and high-fidelity designs.
• Conduct user research, usability testing, and feedback analysis to refine and validate solutions.
• Work closely with Engineers to ensure seamless design handovers, catering to both current and modernised technology stacks.
• Maintain and evolve design systems, ensuring visual and functional consistency across platforms.
• Advocate for UX best practice and accessibility standards throughout the design lifecycle.
• Develop design systems and pattern libraries in partnership with Front-End Developers.
• Track and report on UX metrics (e.g. usability tests, satisfaction scores) to drive continuous improvements.

Stakeholder Partnership

• Collaborate with Product Managers on product roadmaps and user requirements.
• Present design rationale to stakeholders, influencing decisions at all levels.
• Champion data-driven, user-centric perspectives in product strategy discussions.

Innovation & Growth

• Stay current with emerging UX trends, tools, and methodologies.
• Promote innovative, forward-thinking design practices that elevate the product experience.

Your profile:

• 5+ years of UX/UI design experience, particularly on web-based B2B applications.
• Strong portfolio demonstrating end-to-end involvement in UX projects.
• Proficiency with modern design and prototyping tools (Figma preferred, Axure, Adobe XD, Sketch, etc.).
• Proven ability to manage the full UX process (research, ideation, prototyping, usability testing, iterative refinement).
• Excellent communication and presentation skills, with the confidence to influence senior stakeholders.
• Thorough understanding of user-centred design principles, information architecture, and interaction design.
• Experience conducting user research and usability testing.
• Familiarity with both Java/HTML-based front ends and modern Angular frameworks.
• Strong visual design skills (typography, colour, layout) and responsive/mobile-first design knowledge.
• Awareness of accessibility standards (e.g. WCAG).
• Self-motivated, proactive, and comfortable working in a remote, fast-paced, cross-functional environment.

Desirable Skills

• Experience creating and managing design systems or component libraries.
• Working knowledge of frontend development (HTML, CSS, JavaScript).
• Experience using analytics tools to derive data-driven insights.
• Background in enterprise or complex SaaS application design.
• Proven success in technology modernisation or transformation projects.

Soft Skills

• Strong problem-solving abilities and attention to detail.
• Skilled in managing multiple projects and meeting deadlines.
• Enthusiastic about crafting cohesive, engaging user experiences across diverse platforms.
• Open to feedback and committed to a collaborative design process.

 What we can offer you:

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector.  We encourage our team to be ambitious and in SoftCo there is a culture of progression.  We support your development by investing in training and partnering with leading learning platforms and providers. Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.

A competitive remuneration package is on offer and our benefits package includes membership of our on-site gym (Dublin), company paid health insurance, life assurance, pension, bonus package, long service incentive awards and an employee referral scheme. If working for one of the most innovative technology companies is your thing, then look no further. 

Join SoftCo and be part of a talented team that is shaping the future of SaaS software. Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.

Applications:

Please send your CV to careers@softco.com.

SoftCo is an equal opportunities employer. Learn more about us at softco.com/about-us.