Application Support Specialist

About SoftCo:

SoftCo is a fast growing global Procure-to-Pay and Compliance technology company and we are looking for effective, proactive, and fun people to be part of our exciting journey.  Our Smart Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, staff morale and fighting fraud.

With 33 years’ experience, SoftCo ranks highest in independent customer satisfaction surveys. We are proud that all our projects are successful, and that our market-leading technology delivers our customers unrivalled levels of automation with the greatest savings. We operate from offices in the US, Finland, UK and Ireland.  We have over a million users worldwide including PwC, Volkswagen, Patagonia, Primark, Logitech and nearly 80 departments of the Finnish Government. We are certified with ISO27001, Microsoft Gold Partner, all types of SOC, and we are an AWS Advanced Technology Partner.

Application Support Specialist – Your role:

We are seeking an experienced Application Support Specialist with a background in Procurement/AP, P2P, and SaaS to join our team. In this role, you will play a critical role in providing technical support to our customers, ensuring the smooth operation of our software products. The ideal candidate will possess a blend of application support, troubleshooting expertise and a customer-centric attitude.

Your responsibilities:

Application Support & Problem Resolution:

• Provide application support to customers, investigate, troubleshoot and resolve software and technical issues related to application functionality, performance, and configuration.
• Maintain strong communication with customers throughout the issue resolution process, providing timely updates and ensuring customer satisfaction and a positive customer experience.
• Collaborate with other team members to analyse and identify root causes of issues, propose solutions, ensure effective resolution and work on long-term solutions to prevent reoccurrence.
• Monitor application performance and proactively identify and address potential issues.

Documentation & Knowledge Sharing:

• Document troubleshooting steps, issue resolutions, and best practices to build a knowledge base for the support team.
• Share knowledge and insights with team members, promoting continuous learning and skill development.

 General:

• Stay up to date with SoftCo products.
• Ensure adherence to company policies at all times.
• Other ad-hoc duties as required

Your profile:

• Computer Science or Finance degree or equivalent experience.
• Customer-centric mindset and a commitment to delivering exceptional support.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and with technical and non-technical stakeholders.
• Knowledge of Procurement/AP processes or other finance processes.
• Experience in application support roles in Enterprise or SaaS companies, with a focus on troubleshooting, problem solving and issue resolution of customized software or ERP queries.
• Excellent problem-solving skills and experience in Root Cause Analysis reporting.
• Ability to work under pressure, manage multiple priorities, and deliver within tight deadlines following customer SLAs.
• Knowledge of MS SQL Server, JavaScript, XML data integrations and understanding of XSLT, an advantage.
• Fluency in written and spoken Finnish and English and eligibility to work in Finland. Written and spoken Swedish is an advantage.

Please note Finnish Government Security Clearance will be required as part of this role.

What we can offer you:

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector.  We encourage our team to be ambitious and in SoftCo there is a culture of progression.  We support your development by investing in training and partnering with leading learning platforms and providers. Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.

A competitive remuneration package is on offer and our benefits package includes company paid health insurance, life assurance, pension, bonus package, long service incentive awards and an employee referral scheme. If working for one of the most innovative technology companies is your thing, then look no further. 

Join SoftCo and be part of a talented team that is shaping the future of SaaS software. Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.

Applications:

Please send your CV to careers@softco.com.

SoftCo is an equal opportunities employer. Learn more about us at softco.com/about-us.