improvement in

employee productivity

4 million

documents processed

per annum


increase in forms

processed per hour

“We have confidence in SoftCo, it allows us to bring a much more compelling proposition to our clients. It’s very much a feather in our cap.”

Peadar Murphy, Head of IT, Capita


With over 4 million documents processed annually for a range of clients across multiple industry verticals, Capita required a highly scalable document management & workflow solution and a robust accounts payable solution to meet its dynamic business challenges. A core requirement was to provide uninterrupted and secure access to its large customer base across multiple territories.


Capita implemented SoftCo Compliant Archive and SoftCo Accounts Payable Automation to offer customizable document and workflow management to its various clients, providing it with a competitive edge in winning new contracts. SoftCo has delivered intelligent capture of data and documents, full Accounts Payable automation, and the compliant archival of documents. SoftCo’s SÄHKE2 certified Compliant Archive provides security and ease of deployment.


Capita has achieved significant cost savings and efficiency improvements for both themselves and their clients. They now receive invoices from their large group of customers as emails and any invoices received in paper format are quickly captured and data extracted. Each of Capita’s clients have unique requirements, from recording proof of delivery dockets and processing invoices to processing and verifying cattle birth and registration records. The solution is deployed in the cloud enabling each of Capita’s clients to access their financial transactional documentation, within their own systems. Advanced document capture and workflows ensure Capita meets its clients’ expectations and has achieved a 700% increase in the number of forms processed per hour.

  • Industry:Information Technology & Services
  • Solution:Compliant Archive &
    Accounts Payable Automation
  • Region:Worldwide
  • Employees:1,500+
  • Documents:4,000,000 per annum
  • ERP:SAP, Oracle and Open Accounts

Capita plc is a leading European provider of business process management and integrated professional support solutions, delivering back office administration and front office customer contact services to private and public sector organizations. Capita operates in the UK, Europe, India, and South Africa – and across six divisions: Software; Technology Solutions; People Solutions; Customer Management; Government Services and Specialist Services. In Ireland, Capita employs over 1,500 people.

“We’re quickly replacing paper with electronic documentation. Now we’re able to receive invoices as emails and we’re able to quickly scan and turn our paper documents into data.”

Finbar Walsh,
Payables Manager, Capita

Case Studies

Why choose SoftCo?

SoftCo’s Smart Automation solutions automate Procure-to-Pay, Accounts Payable, Vendor Management, eBilling and Contract Management processes. Reducing costs, increasing efficiencies and delivering an intuitive user experience across all devices. SoftCo Compliant Archive is SÄHKE2 and ISO 27001 certified, meets all compliance obligations and effectively manages all organization data.

Smart Automation

User Experience

Return on Investment

Security & Compliance